Duty Manager

Jakarta
Permanen
kerja tetap

7 jam lalu
Lamar dengan mudah

Company DescriptionSituated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.Job DescriptionWe are seeking an experienced and highly motivated Duty Manager to join our team. The Duty Manager will oversee the smooth day-to-day operation of the hotel/resort, ensuring exceptional guest experiences, efficient staff coordination, and compliance with service standards. This role is a key leadership position that requires strong decision-making, problem-solving, and guest relation skills.Key ResponsibilitiesSupervise and support operational departments during assigned shifts.Act as the main point of contact for guests, handling feedback, requests, and complaints promptly and professionally.Ensure service standards are consistently met across all departments.Coordinate with department heads to resolve operational issues effectively.Lead and motivate team members to deliver excellent service.Monitor safety, security, and cleanliness standards throughout the property.Prepare shift reports and communicate key issues to management.Represent management in the absence of senior leadership.Qualifications

Diploma or degree in Hospitality Management or related field.

Minimum 2 years of experience in a supervisory or managerial role within hospitality.Strong background in Front Office or Operations.Excellent leadership, communication, and interpersonal skills.Ability to handle pressure, multitask, and make quick decisions.Proficiency in hotel property management systems (PMS) e.g Opera and Microsoft Office.Flexible to work shifts, including evenings, weekends, and public holidays.Additional InformationOur commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent."Why work for Accor?"We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Fairmont