Duty Manager - Park Hyatt Jakarta

Description:

Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
Ensures the strict control of room keys.
Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
Understands rate structure and promotional rates available.
Understands the sequence of duties related to any VVIP visits. Accords protocol with any VVIP visits.
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Responds to the results of the Hysat and ensures that the relevant changes are implemented.
Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications:

Indonesian Nationality with a degree in Hospitality or Business Management
Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
Previous experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & development skills