Agent Support Specialist

ATI Business Group

Jakarta Pusat
Permanen
kerja tetap

28 hari lalu

Role of Purposes:
Agent Support Specialist is a position within ATI Business Group to support one of our biggest clients based in Australia. This Position will report directly to the Team Leader or Senior Team Leader to that account. In general, this role will be responsible for Assisting Agents globally to manage Land or Air Booking.Responsibilities:

To resolve agent issues related to Land or Air booking as first resolution through chat, phone or email.
Assisting suppliers via phone lines or email.
To manage the inquiry in a timely manner.
Support to escalate the higher inquiries to the respective key person

Be Part of ATI Journey:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.

Bachelor's degree in any Major
Fluent in English (Speaking, Listening, and Writing)
Have 1+ year working experience in Customer Service with English communication skill
Fresh graduates with advanced levels of English communication skills are welcome to apply.
Willing to work in shifting mode (24/7) including public holidays.
Willing to work at Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang

Paid Sick Leave
Maternity & Paternity Leave
Paid Holidays

Entry Level / Junior, Apprentice Customer Service Outsourcing / Offshoring 1 opening Bachelor's degree graduateATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com

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