Product Operations - Tooling and Enablement

Jakarta
Permanen
kerja tetap

16 hari lalu

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions-including Mekari Jurnal, Mekari Klikpajak, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.Job Description:As part of our mission to help businesses improve productivity by taking care of their administrative work, we are scaling quickly and need the right operational backbone to support that growth. Our Product, Marketing, Sales, and Customer Success teams move fast - and we're looking for a Product Operations - Tooling & Enablement Specialist to design the systems that help us work smarter, faster, and more consistently.This role sits within our Product Ops team and focuses on building the internal tools, dashboards, and knowledge infrastructure that enable Product Managers, Product Marketing, and cross-functional partners to execute with clarity and speed.If you love solving operational challenges with smart tooling - and get excited about being the person who makes everyone's job easier - this role is for you.Tooling & Workflow Automation

Build and maintain tools for customers insights automation, PRD creation, GTM tracking, and cross-functional workflows
Integrate systems to reduce duplicate work
Automate repetitive tasks for Product & Product Marketing teams

Data Visualization & Insights Centralization

Create and maintain dashboards in Tableau or other data tools in collaboration with the Data team to track product quality, adoption velocity, and GTM readiness
Partner with PMs and PMMs to define meaningful metrics for product and launch performance
Ensure teams have real-time access to the right insights for decision-making

Knowledge Management & Enablement

Improve and maintain the centralization of PRDs, customers insights, competitive intelligence, and sales enablement content
Implement tagging, metadata, and version control standards for easy search and discoverability
Conduct regular audits to ensure all resources are accurate, current, and actionable

Requirements:You'll be the ideal candidate if you have: * Strong skills in workflow automation, system integration, and internal tooling

Experience working with automation tools (eg: n8n, Zapier), Tableau, Agentic AI (eg: Claude, ChatGPT Agent)
Experience managing documentation and knowledge systems
Ability to translate process challenges into tooling solutions
Detail-oriented work style with a knack for making complex system intuitive

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.Don't forget to check our Recruitment FAQ at [ENG] or [INA] to find the answers to commonly asked questions regarding our recruitment process.We wish you the best. Hope to see you around soon!

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