Product Operations - Program Design Specialist

Jakarta
Permanen
kerja tetap

16 hari lalu

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions-including Mekari Jurnal, Mekari Klikpajak, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.Job Description:As part of our mission to help businesses improve productivity by taking care of their administrative work, we are scaling quickly and need the right operational backbone to support that growth. Our Product, Marketing, Sales, and Customer Success teams move fast - and we're looking for a Product Operations - Program Design Specialist who will design and run the program to improve how we build products, launch them, and deliver value to our customers.This role sits within our Product Ops team and focuses on building the internal tools, dashboards, and knowledge infrastructure that enable Product Managers, Product Marketing, and cross-functional partners to execute with clarity and speed.If you thrive on bringing structure to complexity, making cross-functional work feel effortless, and helping teams deliver faster and smarter, you'll love this role.Product Quality Enablement

Design and optimize product development workflows to reduce ambiguity
Establish quality guidelines, review checklists, and best practices
Run post-launch retrospectives and ensure lessons learned are applied in future cycles

GTM Execution Support

Partner with PMs and PMMs to define and enforce repeatable GTM playbooks
Ensure launch deliverables are consistent and on time
Identify bottlenecks in the process, design the program, evaluate and iterate the programs to reduce the blockers

Customer Engagement & Insights Support

Coordinate with PMs and PMMs to recruit customer participants for interviews, betas, and feedback loops
Partner with aftersales teams to surface customer advocates for case studies and testimonials
Ensure customer insights and feedback are captured and circulated into PRDs and launch plans

Requirements:You'll be the ideal candidate if you have: * Proven experience in Product Operations or Program Management in a product-led company

Strong skills in process design and cross-functional orchestration
Great understanding of product development and GTM lifecycles
Excellent communication, facilitation, and stakeholder management

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.Don't forget to check our Recruitment FAQ at [ENG] or [INA] to find the answers to commonly asked questions regarding our recruitment process.We wish you the best. Hope to see you around soon!

Mekari

Lamar