Head of Operations

Cove

  • Jakarta
  • Permanen
  • kerja tetap
  • 28 hari lalu
Cove started with renting coliving spaces. Now we've expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we're living our mission and growing our homes in South Korea and Japan.Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.Come enjoy the journey with us and become a Cove Superstar!Job Title: Head of OperationsJob-Type: Full-timeReports To: Country Director of Commercial & StrategyLocation: Jakarta, IndonesiaWhat you'll be doing:
  • Key member of the Cove Indonesia cross functional leadership team
  • Managing the operations team, motivating and building a strong working culture as well and measuring and managing individual and team performance to achieve the company objectives
  • Working in partnership with the tech team to design, develop and deploy technologies that improve the efficiency of our operations
  • Owning the opex budget, maintaining tight controls and identifying projects and work streams to increase efficiencies through vendor management, maintenance initiatives etc.
  • Owning the ops S,G&A budget to ensure that we can decouple manpower cost growth from revenue growth and therefore progress towards greater levels of profitability whilst still maintaining strong levels of customer service
  • Owning the capex budget and working on continued efficiencies on our spend per room acquired through supplier partnerships and other procurement initiatives, financing
  • Grow the analytics capabilities of the team to ensure that we have more comprehensive and accurate tracking of key operational efficiency and customer services metrics and a structured format for reporting
  • Handling escalated tenant complaints or high-risk issues and working with the team to resolve them in the best way possible for Cove
  • Ensuring that the team is well structured and operating with excellence through the development of robust SOPs, training and adequate supervision/management structures
  • Establishing and deploying Cove's standard of service and building a customer focused mindset throughout the organisation
  • Ensuring that we maintain positive and constructive relationships with our landlords so that we can run the properties to agreed Cove standards
  • Ensuring that property onboarding is done on time, in budget and in accordance with any necessary safety and property regulations
What makes you a great fit:
  • Strategic thinking
  • Commercial acumen
  • People management and leadership skills
  • Self-motivated and takes responsibility
  • Analytically minded
  • Ability to be flexible deal with ambiguity
  • Attention to detail
  • Customer focus

Cove

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