Korean Guest Relation (Expat) | AYANA Komodo
AYANA Hospitality
- Labuan Bajo, Nusa Tenggara Timur
- Permanen
- kerja tetap
- Warmly welcome Korean guests and assist with the check-in and check-out process
- Provide information about resort facilities, services, and activities to guests
- Respond to guest inquiries and requests promptly and professionally
- Handle and resolve guest complaints or concerns in a timely and efficient manner
- Coordinate with other departments such as front office, housekeeping, and food and beverage to ensure smooth guest experience
- Maintain accurate guest records and profiles
- Promote resort services, activities, and special events to guests
- Fluent in both written and spoken Korean and English
- Prior experience in guest relations, preferably in a luxury resort or hotel
- Exceptional interpersonal and communication skills
- Strong problem-solving and conflict resolution abilities
- Excellent organizational and multitasking skills
- Flexibility to work in a dynamic and fast-paced environment
- Proficiency in hotel management software and Microsoft Office Suite
- Ability to work collaboratively with a diverse team
- Willingness to relocate and live in Komodo Island, Indonesia