Purpose/ MissionDrives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.AccountabilitiesPrimary ResponsibilityTakes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditionsHas a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgmentTracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial successUnderstands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offerActively monitors customer satisfaction and feedback systems to drive continuous improvementLeads service by example and ensures highly visible and effective customer service management at all timesCreates a culture where all store activity and assets are vehicles for showcasing and driving Brand equityActively ensures Brand and product knowledge is transferred into sales skills in all relevant categoriesManages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the storeEnsures store team compliance with all store policies and proceduresDrives continuous improvement in stockroom processing and replenishment proceduresMinimizes loss by ensuring all loss prevention procedures are followedProvides suggestions and ideas on ways to improve systems and processesSupports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered toWorks with the Manager, Retail to identify strong performers with potential for growthCreates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performanceCoaches, motivates, and inspires team members to accomplish store goals and maximize their individual performanceActively collaborates and shares best practices to drive team performanceCommunicates a desire to learn and seizes all available opportunities to drive his/her development and increase performanceProfessional background/Experience:Functional: Minimum 4-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibilityIntermediate numeracy and literacy and advanced verbal communication skillsIndustry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: SportsEducation: Related University Degree or 3-year DiplomaTechnology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and OutlookLanguage skills: Good command in oral and written Bahasa IndonesiaIntermediate English in oral and writtenOther Presentation Skill
