Front Office Manager | AYANA Komodo

• Oversee all Front Office operations including Guest Services, Guest Relations, & Front Desk to deliver seamless, high-quality guest experiences and meet guest satisfaction survey targets.
• Lead, coach, and develop the Front Office team through performance monitoring, training, and succession planning, ensuring adherence to hotel standards and procedures.
• Drive room upselling to achieve departmental revenue goals while managing operating expenses and optimizing cost efficiency.
• Collaborate with Housekeeping and other departments to maintain smooth daily operations, room quality, and effective communication across teams.
• Conduct regular inspections of Front Office areas, maintain high standards of cleanliness and maintenance, ensure data accuracy in the property management system, and enforce safety and sustainability procedures.

• Minimum 2 years of experience in a Front Office leadership role.
• Proficient in using OPERA and other hotel systems, with strong skills in Microsoft Office Suite, especially Excel.
• Demonstrated ability to lead, train, and motivate a diverse team while maintaining high service standards and operational efficiency.
• Strong communication and interpersonal skills, with the ability to handle guest interactions, resolve issues promptly, and liaise effectively with cross functional departments.
• Excellent organizational and multitasking abilities; capable of managing day-to-day operations, guest satisfaction targets, and team performance with minimal supervision.

AYANA