Job Description -Lead and manage the Customer Service and Spare Parts Division, overseeing a team over 50+ members -Plan and execute service strategies, including technical training programs, warranty policies, and service campaigns -Oversee parts business management, including inventory control, demand planning, and supplier coordination -Manage internal inventory and parts ordering processes, ensuring alignment with production and market needs -Negotiate with dealer owners regarding service agreements, policies, inventory allocation, and support programs -Drive after-sales revenue growth through spare parts sales and service performance improvement -Collaborate cross-functionally with manufacturing, R&D, supply chain, and sales teams -Analyze service metrics and customer feedback to continuously improve service quality -Ensure compliance with safety, quality, and operational standards -Other tasks as assignedJob Requirement ・Bachelor's degree or higher in Engineering, Business, or a related field ・3+ years of senior manager or 5+ years of manager level experience in industrial machinery manufacture ・Proven experience in service and spare parts management in manufacturing ・Strong knowledge in technical training, after-sales planning, and parts business strategy ・Skilled in dealer management and negotiation, especially in service policy and inventory planning ・Exceptional leadership skills with experience managing large teams and analytics mindset with experience in KPI-driven management and operation improvement ・Business level of English ・Willing to do business trip
