Guest Relations Officer - Japanese Speaking | AYANA BALI

AYANA

  • Bali
  • Permanen
  • kerja tetap
  • 23 hari lalu
Job Description:Join our team and be part of the continued success of Bali's largest integrated resort.We offer an exciting career opportunity for an individual with the following details:Responsibilities
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Ensure compliance with health and quality standards
Requirements:
  • Only for Indonesian Citizen
  • Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
  • Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
  • Fresh Graduates are welcome

AYANA