Peace of Mind Lead, Indonesia
Electrolux
- Jakarta
- Permanen
- kerja tetap
This role will be responsible to lead service team including customer service, technicians, product registration to local governance and spare part operations. Deliver best in class services and develop strategies to increase quality, efficiency and resolves customer issues. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationshipWhat you'll do:
Develop working knowledge of industry regulations, restriction and laws and ensure service adheres to all regulations
Monitor departments issues and client complaints to define patterns and work to lessen recurring issues
Oversees procedures and policies for better handling of customer
Ensure compliance with regulatory requirements impacting customer care function
Ensure department goals align with organizational goals and help teams drive strategic partner and initiatives
Continue with the transformation initiatives of service partner and field operation to uplift after sales service branding followed by better customer satisfaction.
Responsible for aftermarket business & commercial development in Indonesia such as sales of spare part, accessories & extended warranty services; working on the development and execution of sales plans, targets and budgets according to business unit functional sales strategyWho You Are:
Degree in Business Administration, Technics or other relevant disciplines
Excellent experience in management role delivering technical services and improving services
Good comprehensive industry knowledge
Good track record of delivering and improving services in support of a growing organization
Effective leadership skills, time management aptitude and problem sensitivity
Strong interpersonal skills to manage relationship and lead group of people at various levels, and influence actions and decisions to conform the goals of the company
Provides both business leadership and people leadership. Plans, monitors, co-ordinates and supervises the daily departmental activities.
Accountable for team results & departmental KPI deliverablesCore Competencies:
Both reactive and proactive, you work efficiently and flexibly to deliver results.
With an eye for detail and the ability to interpret complex data
Build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.
Keep the consumer and customer front of mind, bringing an outside-in perspective to encouraging cross-collaboration, utilizing diversity and encouraging open feedback.
High agility adapting with all kind of transformation changes.
Hunger for growth.Where you'll be:
You will be based in Thailand, and work from our office in Bangkok Thailand.Benefits Highlights:
Flexibility of work hours with hybrid work arrangement
Discounts on Electrolux products and services.
Medical & Hospitalization coverage.As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.Find out more:
https://career.electroluxgroup.com/global/en#LI-PT1