Guest Service Agent

Jakarta Pusat
Permanen
kerja tetap

5 jam lalu

Company DescriptionNovotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegatesNovotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand IslandsNovotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.Job DescriptionWe are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Jakarta, Indonesia. As the face of our organization, you will play a crucial role in creating memorable experiences for our guests from check-in to check-out.

Greet guests warmly and provide a seamless check-in and check-out process
Respond promptly and efficiently to guest inquiries, requests, and concerns
Handle guest accounts, including billing and payment processing
Promote hotel facilities and services, identifying opportunities to enhance guest experiences through upselling
Coordinate with other departments to ensure guest needs are met in a timely manner
Maintain accurate guest records and reservations using our property management system
Assist with concierge services, including providing local area information and recommendations
Ensure the lobby and front desk areas are clean, organized, and welcoming at all times
Handle guest complaints professionally and seek appropriate resolutions
Adhere to all hotel policies, procedures, and safety standards

Qualifications

Strong service-focused personality with a friendly and professional demeanor
Excellent communication skills in English; proficiency in additional languages is a plus
Prior experience in hospitality or customer service is preferred
Familiarity with property management systems
Demonstrated ability to multitask and remain calm under pressure
Strong problem-solving skills and attention to detail
Basic computer skills and ability to learn new software quickly
Flexibility to work various shifts, including evenings, weekends, and holidays
High school diploma or equivalent; higher education in hospitality management is a plus
Ability to stand for extended periods and assist with light lifting when necessary

Accor

Lamar