NKA Operation Manager

Rentokil Initial

  • Jakarta Selatan
  • Permanen
  • kerja tetap
  • 2 bulan lalu
  • Lamar dengan mudah
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Day to day activities :
  • Support and assist the Sales / Key Account Sales Manager to find customers, determine the appropriate work method and provide the best service for these customers.
  • Monitoring the implementation and quality of services provided by the service team and sales team to National Key Account customers
  • Ensure the operation team for on-time reporting to customers in accordance with the available contracts
  • Supporting the Service team in providing introductory training on pest control products / services to National Key Account customers
  • Coordinating with service at branch offices in performing service hygiene and pest control work
  • Handling customer complaints and inform the complaint to the service team at the branch for follow-up and treatment / inspection
  • Assist the service team in conducting inspections and making work reports requested by customers
  • Assist the sales and service team to explain changes that have occurred such as SOPs, Materials, changes in the organizational structure of the service team, etc.
  • Attend coordination meetings that discuss the progress of work requested by customers
  • Assist regional NKA’s to carry out surveys and collaborate with branches for work implementation
  • Representing the Operation Director if unable to coordinate meetings regarding customer complaints, coordinating meetings for action plans from the service team, coordinating meetings with national key account sales to coordinate new customer requirements to the service team
  • Assist regional NKA customers in facing food safety audits
  • Fostering and maintaining good relationships with customers
  • S1 Agriculture / Biology / Microbiology (preferred by graduates of Plant Pests and Diseases)
  • Have motorcycle and car driving license
  • Minimum 3 years or 5 years work experience in the industry and the same position
  • Have an internal audit training certification
  • Have knowledge on hygiene products and pests and control methods
  • Have intermediate knowledge about pesticides and their applications
  • Have intermediate knowledge about regulations or service standards set by the government and customers related to the company's business
  • Have basic knowledge about the Safety Health Environment
  • Having the ability to operate computers and excellent English
  • Excellent communication, presentation and negotiation skills

1. Attractive monthly base salary

2. Performance Incentive

3. Training & Development


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