Seller Operations Project - Business Development

• Monitor key metrics for seller operations and find improvement opportunities
• Drive process improvement and strategy execution initiatives across core seller operations, including listing management, order fulfillment, and return & refund handling
• Support ongoing initiative to ensure effective and on-time implementation, through coordination with other departments
• Craft and develop short term and long term solutions through a structured data driven approach
• Problem solve both operation and strategic issues by finding root cause through quantitative and qualitative approach on the related scope

• Bachelors degree in any field, coupled with 2+ years of working experience
• Previous working experience in consulting, tech, or e-commerce is preferred
• Experience using data and metrics to drive improvements
• Fast learner with a good sense of judgment and original thinking
• Strong analytical skills and critical thinking - able to breakdown problem statements into sub-tasks and actionable items, strong at analyzing and interpreting data into business insights
• High ownership - highly self-driven, proactive in finding growth opportunities, and committed to find effective solutions to problems
• Structured verbal and written communication - including good PowerPoint and Excel skills, able to present to management team

Shopee