Hilton Overview:With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.Property Overview:The Doubletree by Hilton Surabaya is located in the heart of Surabaya, Indonesia, on the historic Jalan Tunjungan. This is a 310 room property with 3 F&B outlets, a grand ballroom and 16 meeting spaces.Role Description:The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.1. Champion Business ExcellenceDrive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.Collaborate with Sales and Marketing to develop revenue generating strategies for the hotelStay ahead of market trends and seize new opportunities2. Lead with VisionInspire a culture of excellence by providing strong leadership to all team members.Monitor and develop team member performance, particularly the executive team and department headsFoster a workplace where every team member thrives and contributes to the property’s collective goals3. Elevate Guest ExperienceManage operations with a keen eye for detailMonitor guest feedback and implement improvements as necessary to exceed guest expectationsDeliver exceptional service to ensure every guest leaves with a desire to return4. Financial StewardshipDevelop and manage the hotel’s budget, including revenue forecasting, expense control and capital expendituresRegularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives5. Quality AssuranceGuarantee the highest standards of hotel upkeep, safety and guest satisfactionConduct regular inspections to ensure compliance with quality and brand standard requirementsImplement improvement initiatives to enhance overall guest experience and hotel reputation6. Owner RelationsBuild strong rapport with hotel owners through proactive and on-going communicationServe as a primary liaison between hotel owners and corporate entitiesRole Requirements:Prior General Manager experience with Indonesia experienceStrong knowledge and proven experience in driving commercial performanceStrong leadership and interpersonal skills with the ability to inspire and motivate a diverse teamOutstanding communication and negotiation skills with a customer-first mindsetSolid grasp of financial management principles and experience in budgeting and forecastingDynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industryFluency in local language would be an added advantageWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
