VP, Head of SFS Operations

• Responsible for the correctness and completeness of the transactions in accordance with SOP (Standard Operations Procedure), Bank Procedures, Group Guidelines ie. CSA etc and Regulatory Guidelines

• Review and update SOP (if any changes)

• Ensure documents have been file systematically and original documents are only accessible to authorized staff members.

• To review Staff’s job description, responsibilities and performances

• Motivate, coach and train staff to build up an efficient, knowledgeable and solid teamwork and ensure improvement in competencies and manage out poor performances

• Report or discuss for any irregularities with superior for immediate action

• Ensure integrity of the entire risk management process
• Control of costs and expenses
• Avoid / minimize any potential regulatory penalties and write off/losses
• Complete a robust CSA twice a year and implement action plan for each open item. Track all outstanding CSA/ops issues in ORTOS and ensure no past due items.
• To perform review of standard process model for your area half yearly (or earlier, if warranted). Review and ensure documentation of a robust BCP/DRP and test minimum once a year under DBSI plan and achieve a satisfactory result.
• Review and agree SLA’s with Business partners. Measure achievement, defects, errors and customer complaints. Provide monthly feedback including areas for improvements and action plan. (dashboard for T&O and for BU)
• Conduct formal quarterly meeting with business partners, and associated BU/SU’s to discuss quality achievements, business volumes and sales/product plans to anticipate and proactively support growth forecasts. Ensure all product launches are supported within time and cost budgets.
• Any other assignment as appointed or as requested by superior

• Have sufficient knowledge on Custody Operations, Capital Market and Banking Regulations
• Have minimum 5 years workinging experience
• Preferrably have banking knowledge/support banking industry

DBS Bank