Reservation Agent | AYANA Midplaza, JAKARTA

• Capability to input and access data in the reservation system (PMS) accurately
• Able to provide clear and pleasant telephone communication in English with proper grammar
• Able to ascertain caller’s needs and comply with such to ensure the caller’s satisfaction.
• Ability to prioritize and organize work assignments
• Ability to remain in a stationary position for extended periods of time with limited movement
• Ability to process a booking within 3 minutes
• Ability to focus attention on details
• Ability to suggestively sell available services
• Ability to remain calm and courteous with demanding/difficult guests and /or situations.
• Ability to process written requests for reservations
• Ability to work cohesively with other departments and co-workers as part of a team
• Ability to promote positive relations with all telephone callers
• Ability to ensure the security and confidentiality of guest and hotel information
• Process confirmation letters for reservations, in some instances

• At least 2 years of experience in a similar role within the hospitality industry.
• Excellent communication skills in English, both written and spoken; proficiency in additional languages is a plus.
• Strong understanding of the hotel booking process and knowledge of reservation systems (PMS).
• A customer-oriented approach with a commitment to delivering high-quality service.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.
• Strong organizational skills with attention to detail.
• Able to operate opera

AYANA