Reservation Supervisor | AYANA Komodo

Nusa Tenggara Timur
Permanen
kerja tetap

2 bulan lalu
Lamar dengan mudah

AYANA Komodo is looking for a reliable and detail-oriented Reservation Supervisor to lead the Reservation team. This role is responsible for overseeing daily operations, ensuring reservation accuracy, maintaining high-quality guest communication, and supporting revenue goals through effective selling and system management.Responsibilities

Supervise and support the Reservation team to meet service and performance standards.
Ensure accurate data entry and updates in PMS (Opera), including room allotments, rate codes, and special packages.
Monitor guest inquiries, upselling opportunities, and communication quality across phone, email, and internal systems.
Manage system tools Opera, track issues, and prepare related reports and audits.
Support the department with team training, scheduling, guest complaint handling, and service recovery procedures.

Requirements

Diploma in Hospitality or related field; degree is a plus.
Proven experience in a Front Office or Reservations role; supervisory experience is highly desirable.
Strong communication skills in English (spoken and written).
Proficient in Opera PMS and basic hotel software; Microsoft Office skills required.
Organized, team-oriented, service-driven, and confident in handling guest needs and system operations.

AYANA