L&D Coordinator
Hilton
- Jakarta Pusat
- Permanen
- kerja tetap
- Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and 4D level for review
- Familiarize yourself with the Hilton Group Training Standards, localizing where necessary.
- Ensure effective training programs are in place for the following:
- Train the Trainer
- Customer Service Training
- Technical job specific training (through certification of departmental standards and procedures/Job Skills)
- Leadership Skills Training
- Management Development Program
- Fire, Life and Safety Training
- Selling Skills
- Employee retraining/refresher * Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
- Maintains all hotel training records
- Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development
- Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective
- Attend departmental training session and critique performance
- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
- Prepare and monitor training programs for:
- Work Experience
- Hotel School Trainees
- Cross Training
- Task Force to other properties for development Team Member etc * Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training.
- Ensure that Department Heads abide by their responsibilities of employee training against departmental.
- Produce monthly training reports for your superior including:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labour costs)
Anticipated return on investment and/or training goal- External training programs attended:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labour costs)
Anticipated return on investment and/or training goal * Liaise with other Hilton's Learning and Development Managers to share experiences and resources
- Liaise with educational institutions conducting hospitality and training courses
- Maintain current information and records of suppliers of training resources and materials
- Delivers briefings of all internal programmes to executive management and department heads
- Contributes towards regional activities as directed by Director of Human Resources / General Manager
- Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- To ensure and monitor the grooming standard are being followed and the attitude of employee align with the standard of corporate
- Ensure each Team Member get familiarize with the program DoubleTree by Hilton and the utilizing the Hilton Worldwide University as per assigned schedule
- To monitor and ensure the maximizing e-learning through I pad or the usage knowledge Room
- To ensure hotel has sufficient Team Member who certified CPR, Fire Safety to cover 24 hours operation
- To schedule, monitor the implementation and the result of training for Traveler’s Reward
- Provides individual or group instruction to supervisors to improve the effectiveness of their communication meetings, performance appraisals and other training related activities.
- Ensure that the Doubletree Brand Service Standards is fully implemented and adhered to by all team members of the department.
- Participates in and supports CARE initiatives for Team Members.
- Coordinates and assists in team activities on alternate months.
- Participates in any activities not mentioned above which may enhance the competencies and productivity of the employees.
- Compliance to the confidentiality of personnel information and benefits packages must be strongly adhered to.
- University graduate.
- Minimum 3 years of related working experience in the hotel industry.
- At least 2 years of management experience in a training supervisory or above role, in an international 5-star hotel.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Knowledgeable of Learning & Development.
- Good communication skills.
- Good presentation and teaching skills.
- Good project management skills.
- Excellent coordination and organization ability.
- Willing to take challenges and work under pressure.