General Manager Operations - Retail
- Jakarta
- Permanen
- kerja tetap
- Ensure effective execution of operational strategies across all sites, aligning with overarching business objectives and continuously identifying areas for improvement through market trends and performance analysis.
- Oversee daily operations across multiple service categories, maintaining high levels of quality and efficiency through scalable, adaptable processes that support long-term strategic goals.
- Own revenue performance by setting financial targets, driving new income streams, and using data insights to shape and refine ongoing business strategies.
- Cultivate strong relationships with partners and key stakeholders, working collaboratively to identify growth opportunities, improve service delivery, and maintain alignment with national priorities.
- Lead and develop a multi-tiered team, promoting a culture of accountability, innovation, and strategic focus, while supporting employee development through training and recognition programs.
- Track and enhance key operational KPIs while ensuring full compliance with safety, labor, and regulatory standards. Proactively resolve operational challenges with strategic, forward-looking solutions.
- Focus on delivering exceptional customer experiences by leveraging feedback and data to refine service offerings, and introducing innovative technologies that support long-term business growth.
- Holds a bachelor's degree in Business Management, Operations, or a related field
- 8+ years of experience in managing retail operations which includes workforce planning & optimization, and managing large-scale operations across Indonesia
- Proven expertise in revenue management, budgeting, and driving revenue growth, combined with strong financial acumen and strategic decision-making skills to effectively lead regional operations.
- Proficient in Microsoft Office tools
- Skilled in stakeholder engagement and cross-functional collaboration
- Excellent interpersonal and communication skills
- Analytical and customer-focused, an expert at leveraging data to optimize processes, ensure compliance, and deliver exceptional guest experiencesacross multiple locations.