Spa Manager

• Adhere to the Spa Policy & Standard Operating Procedures manual.
• Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships
• with internal and external stakeholders representing the values of the brand and Accor. This
• includes maintaining a professional appearance at all times.
• Manage the operations and efficiency of the spa facilities.
• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
• Establish proactive strategic initiatives for the spa to help market the overall offers / products.
• Maintain extensive knowledge of competitors, including locations, product offerings, pricing, promotions, and sales techniques.
• Carry out any other duties and responsibilities as assigned by the hotel team.
• Protect the rights of the property at all times.

• Assist in the development and implementation of financial budgeting and analysis for the departments within the facility.
• Provide monthly budget and forecasts when requested.
• Responsible for staying within the allocated budget from cost and maximising profitability.
• Establish reliable systems to track all internal inventories for
• the department and report any variances.
• Approval of payroll hours and hotel administered service charges / gratuity reports.
• Generate and review daily / monthly facility and productivity reports including monitoring schedules.
• Review / approve purchase requisitions and all invoices before transactions. Control the cost of goods purchased, services supplied and labour necessary for the sales and production of our products and services.
• Maintain warrantee and service agreements on all equipment and work with engineering to resolve any malfunctions and initiate repair.
• Submit monthly reports using the spa performance reporting tool to the property and corporate teams.
• Report any maintenance requirements of the spa.

• Establish strong yearly KPI goals aligned with expected revenue.
• Follow the revenue management guideline for Accor for spa / well-being.
• Attend weekly revPRO meetings to understand new business opportunities within the hotel and the local community.
• Practise revenue management to maximise daily targets.
• Establish a pricing list as per the Accor spa revenue management recommendations.
• Assist management with the month-end profit and loss statement distribution.

• Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
• Perform regular treatment and facility audits to maintain brand standards.
• Be present in daily operations to oversee the success of the guest and colleague experience,
• including daily walk-throughs to assess quality.
• Provide tools for the team to best manage the day to day operations resulting in excellent

• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
• Ensure guest / member satisfaction at all times by assuring safety and service is always the spa's first priority.
• Assist in the development and compliance of all departmental emergency procedures.
• Ensure all potential and actual hazards are reported as well as rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws.
• Handle emergency situations with urgency and discretion.

• Bachelor's Degree is an asset.
• Minimum of 2 years' experience in a management position or supervisory position in a spa or related field.
• Experience in spa therapy role is recommended.
• Previous luxury hotel experience with background in financial budgeting and forecasting.

Ennismore