Front Desk Agent at The Apurva Kempinski Bali

Bali
Sementara
kerja tetap

1 bulan lalu

Front Desk Agent at The Apurva Kempinski BaliApplication Deadline: 16 September 2025Department: Rooms Division, Front Office & Guest ServicesEmployment Type: Fixed Term - Full TimeLocation: Indonesia - BaliReporting To: Front Desk ManagerDescriptionThe incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.Key ResponsibilitiesThe job of Front Office Agent is executed satisfactorily when:

Up-selling is focused on and executed in order to increase room revenues.
Shift closing is done properly.
Financial Policies and Procedures are supported and followed.
LQA (Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

Skills, Knowledge and Expertise

Indonesian citizen, ideally with Hospitality Degree or equivalent in any related field
Minimum of one year experience in a customer service position
Ability to work and communicate in local language and English, additional language is an advantage
Proficient in MS Office and Opera system
Strong interpersonal and guest service skills

Kempinski Hotels

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