Customer Service Staff (temp.)

Schott

Bekasi, Jawa Barat
Permanen
kerja tetap

1 bulan lalu

About usOur Business Unit Pharmaceutical Systems is one of the world's leading manufacturers of drug containment solutions and delivery systems for injectable drugs. More than 600 production lines in 14 countries worldwide produce more than 10 billion syringes, vials, ampoules, cartridges and special articles of tubing glass or polymer.Your Contribution

Customer Service is responsible to support Supply Chain Department in proceed order related to product that offer by company, follow up the questions, or giving the information and handling customer complaint regarding to product.
Clarification of Orders and Data Maintenance

To plan customer orders based on pre-determination priorities of sales, sales offices, and or customers, as well as prepare orders. Clarify all orders including new products and are the front line of production that relates directly to customers using English or in other foreign languages as needed. Input all relevant data into the SAP system. * Forecast ManagementHandling and managing customer forecasts in SAP in line with Key Account Manager (KAM) and or Area Sales Manager (ASM). Work globally according to the Standard Operation Procedure (SOP). * Handling of Orders

Handle and manage orders received from customers starting from order verification, registering the orders into SAP system, ensuring orders have been produced and can be delivered timely to customers according

to the schedule that has been confirmed to the customer. * Preparing all the necessary correspondence with banks and authorities, initiating prepare shipping orders and transportation documents based on the type of order and letter of credit, and forward the documents to the shipping department. Participate in the disposition for the cargo space necessary for delivery as well as initiate the implementation of the transport.

Customer Complaints

Responsible for registering customer complaints in the system provided after coordinate with quality department. Working closely with the quality department to ensure timeliness in responding to quality problems coming from customers. Coordinates return shipments and issuing debit note or credit note if required. * ReportingTo prepare data and reports periodically relating to the area of responsibility or data and reports requested by superiors. * GMPFollow the current Good Manufacturing Practice (GMP). * Lean ManufacturingEnsuring a general understanding of Lean Manufacturing in its day-to-day work. Take part in advanced training programs on a regular basis. * TrainingEnsure knowledge levels are kept up to date by participating in relevant training.Your Profile

College degree in (Foreign) Trade or Economics, or secondary degree, commercial education
3-5 years experience in sales and/or customer service area in manufacture
English fluent (written and spoken), MS Office, SAP knowledge, Customer and service orientation, Team Player, Reliable, Structured thinking and communication
Customer and service oriented, responsive, reliable, having good analytical thinking, logical skill, and structured communication.
Good team player.
Willing to travel and work outside office hours when needed.

Your BenefitsSCHOTT's openness to promote your further development is just as great as our additional benefits.Discover a special corporate culture where everyone has the opportunity to develop their entire potential.At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.Canteen; Free Parking; Further training and education; Most modern training facilities; Situative learning; Talent development; Team EventsPlease feel free to contact usSCHOTT North America, Inc. is proud to be equal opportunity and affirmative action employer, where employment is decided only on the basis of qualifications, merit and business necessity.SCHOTT endeavors to make our careers website accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact .We are looking forward to your application.Your SCHOTT Recruiting Team " read-more-text="More" read-less-text="Less" job-portal-link-label="Job Board" benefit-intro="SCHOTT's openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours all the way to corporate pension plans: everything geared to suit your goals and needs.Discover a special corporate culture where everyone has the opportunity to develop their entire potential.At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company." posting-title="Be the ONE who joins a great team." posting-sub-title="SCHOTT is an international technology group and a leader in the fields of special glass and glass ceramics. We value innovation, sustainability and our pioneering spirit - but above all, we value our employees. Whether in production or management, you can advance your career and work with highly qualified colleagues from around the world in an authentic and supportive environment.SCHOTT - 17,100 experts in 30 countries worldwide - become one of us! #oneofus" contact-title="Please feel free to contact us" contact-sub-title="We're looking forward to your application" tasks-title="Your Contribution" profile-title="Your Qualifications" disclaimer="*At SCHOTT, it's your personality that counts - not your gender, your identity, or origin." apply-btn-text="Apply now" loading-text="Loading...." inline-web-profile-title="Web-Profile" inline-share-title="Share" job-intro-template='[{"externalCode":"SCHOTT Description","value":"SCHOTT is a leading international technology group in the areas of specialty glass and glass-ceramics. With more than 130 years of outstanding development, materials and technology expertise we offer a broad portfolio of high-quality products and intelligent solutions. SCHOTT is an innovative enabler for many industries, including the home appliance, pharmaceutical, electronics, optics, life sciences, automotive and aviation industries. SCHOTT strives to play an important part of everyone's life and is committed to innovation and sustainable success. The parent company, SCHOTT AG, has its headquarters in Mainz (Germany) and is solely owned by the Carl Zeiss Foundation. As a foundation company, SCHOTT assumes special responsibility for its employees, society and the environment.","isFallback":true},{"externalCode":"AO -- Advanced Optics","value":"SCHOTT Advanced Optics, with its deep technological expertise, is a valuable partner for its customers in developing products and customized solutions for applications in optics, lithography, astronomy, opto-electronics, architecture, life sciences, and research. With a product portfolio of more than 120 optical glasses, special materials and components, we master the value chain: from customized glass development to high-precision optical product finishing and metrology.","isFallback":false},{"externalCode":"P -- Pharmaceutical Systems","value":"Our Business Unit Pharmaceutical Systems is one of the world's leading manufacturers of pharmaceutical primary packaging and analytical lab services. More than 600 production lines in 13 countries worldwide produce more than 10 billion syringes, vials, ampoules, cartridges and special articles of tubing glass or polymer.","isFallback":false},{"externalCode":"L -- Lighting & Imaging","value":"Our Business Unit Lighting and Imaging offers challenging lighting and image transmission solutions for applications in the markets of automotive, aviation, medical devices, as well as industrial and safety engineering. With production units in Europe, North-America and the worldwide SCHOTT sales organization Lighting and Imaging is a leading supplier for fiber optic components.","isFallback":false},{"externalCode":"EP -- Electronic Packaging","value":"SCHOTT Electronic Packaging is a leading developer and manufacturer of hermetic housings and other components for the reliable, long-term protection of sensitive electronics. Our core technologies are glass-to-metal and ceramic-to-metal sealing, thermal sensing components as well as a variety of cutting edge specialty glass competences.","isFallback":false},{"externalCode":"F -- Flat Glass","value":"SCHOTT Flat Glass meets the high requirements in creating aesthetic and individual glass solutions for household appliances, kitchen and living. With decades of know-how in glass processing and customized solutions, SCHOTT Flat Glass is the preferred partner in the household appliance industry. Cross linked production sites all over the world enable us to be a flexible and secure partner offering products complying with international standards.","isFallback":false},{"externalCode":"H -- Home Tech","value":"Our Business Unit Home Tech with its unique and innovative solutions made of glass ceramic and borosilicate glass, is a leading global supplier in the home appliance industry and many others. CERAN® glass-ceramic panels for cooktops are one of SCHOTT's great success stories. But glass-ceramic cooking surfaces are only one of our many brands in our portfolio. Numerous processing technologies, materials, components and modules allow individual solutions with applications in the areas of cooking, baking and safety, which includes fire protection.","isFallback":false},{"externalCode":"T -- Tubing","value":"SCHOTT Tubing offers tailor-made products & services for international growth markets such as pharmaceuticals, industrial and environmental technology as well as electronics. With a production capacity of more than 230,000 tons and production sites in Europe, South America and Asia, SCHOTT Tubing is one of the leading manufacturers of glass tubing worldwide.","isFallback":false}]'>Application tipsBefore you start your application at SCHOTT, there are many things you will want to know. What are the different ways I can apply? And how does the application process at SCHOTT actually work?We answer the most frequently asked questions about the application process .Customer Service Staff (temp.)

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