Site Management : reporting responsibility for all Quality issue within the site including: Management of daily activities within the QA department Ensuring quality standards are met with ISO 9001 standards Conduct Quality trainings Close management of quality non-conformances and reporting, reporting of issue has to be non-biased and transparent Lead and co-ordinate on Quality and customer audits Develop and maintain a local QA system that ensures the highest level of product quality and services to the customer (including managing quality systems F-GMP programs, and enforcing corporate policies, methods and specifications). Drive efforts to improve efficiency with available resources without compromising on compliance directives and customer satisfaction. Coordinate the contribution to the global system of performance indicators (customer complaints, delivery times, customer ratings and audits) to be used to quantify, identify and then continually correct quality issues on a local basis in collaboration with other Firmenich Divisions. Promote and communicate Quality Essentials and Quality Operational Requirement to employes (and suppliers) throughout the Business Divisions and Support Centres locally. Conduct internal audits of the local site (manufacturing, logistics, CX, QC etc . ), judged according to defined corporate expectations and standards. Direct and participate in corrective action programs when needed or requested by corporate functions. Lead and co-ordinate on client and supplier audits. Participate to the regional Quality and Operation meetings Conduct monthly site Quality meeting to Operations Lead on the client complaint investigation, conduct RCA (Root cause analysis) with stakeholders and liaise with clients Review trend analysis of non conformances, and work with Operation to improve the situation Conduct mandatory training to new join Operational team (for example best labelling and Good Manufacturiing Practices) Collaboration with Operation team on new process change projects and continuous improvement/cost saving projects Execute and implement any continuous improvement, site projects, regional or global projects. For example like the FEP (Functional Excellence Platform) Conduct and set up validation protocol for new equipments and new processes with Operations. Ensure validation documentation are audit-ready. Lead on change control and risk assessment process, conduct Quality Risk assessment, Failure mode and Effects Analysis for processes. Execute any other related QA function as per assigned by the direct reporting line. Ability to work both independently and collaboratively in a team setting.
