Camp Navigator / Driver Apprentice (Indonesian Citizen Only)

• Must be friendly, courteous, served-oriented, and flexible and enjoy working with people.
• Excellent organizational and interpersonal skills.
• Positive can-do attitude and ability to understand guest inquiries and create unique and individual experiences.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to promote positive relations with all individuals who approach the door.
• Ability to think clearly, quickly, maintains concentration and makes concise decisions.
• Excellent judgement, attention to detail and ability to handle confidential information.
• Ability to handle priorities.
• Must have excellent verbal and ability to communicate effectively with individuals at all levels.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with other departments and colleagues as part of a team.
• Ability to be flexible as the job changes and be able to work flexible hours, including weekends, holidays, and evenings if necessary.
• Must have a professional image and personality exuding confidence and leadership skills.
• Be always an ambassador to The Capella Ubud, Bali in and outside of one's workplace.
• Ability to be a clear thinker in pressure situations and exercise good judgement.
• Ability to learn new applications.

• Maintain complete knowledge and understanding of :
• All tent departmental policies and procedures
• All preferences of guest profile
• All tent features/services, hours of operations
• All tent restaurant food concepts, menu price range, dress code and ambience
• All camp tent types, numbers/names, layout appointments, amenities, and locations.
• All tent rates, special packages, and promotions
• Expected Arrivals/departures.
• Local events, attractions, holiday schedules
• Dining and Entertainment venues
• Local cultural heritage
• Be responsible security of department guest information.
• Be responsible for department keys and passwords.
• Provide callers with accurate information on tent facilities, services, and local amenities.
• Accommodate and expedite all telephone and radio requests in congenial manner.

• Ensure check guest profile before guest arrived or departure.
• Welcome and acknowledge all guests according to company Service Standards
• Ensure every guest receives a fond farewell
• Thank guests with Genuine appreciation
• The Camp Navigator Daily Worker is responsible and accountable for all operations in relation to the hotel vehicles whilst on duty. To ensure that vehicles are properly maintained.
• Prepare and obtain any car bookings for the day
• Read the logbook and follow up immediately
• Ensure the car is clean and in good condition, e.g. AC, Brake etc
• Report immediately if any parts or car equipment that need to be fix or change
• Responsible for loading, unloading and accountable guest's luggage and other materials
• Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from tent, the station and cars
• Never drives exceeding the speed limit, possess excellent driving skills and drive safely and carefully
• Anticipate and address guests' service needs.
• Respond to guests' requests by making arrangements or identifying appropriate providers.
• Respond to requests from guests and colleagues' enquiries in a timely and customer-focused manner and follow up to ensure satisfaction.
• Provide valet service to all guests
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests).
• Develop and maintain positive working relationships with others.
• Speak with others using clear and professional language.
• Listen and respond appropriately to the concerns of other
• Contact and follow up appropriate individual or department requests.
• Maintain the condition of The Station by keeping equipment, supplies and entry neat, cleanliness and well organized.
• Report accidents, injuries, and unsafe work conditions to Leader in-charge
• Comply with quality assurance expectations and standards. Stand, sit and walk for an extended period of time or for an entire work shift.
• Successful completion of the training/certification process
• Assist others as required to reach common goals.

• Has valid driving licence (SIM A).
• Possess a good command of the English language and the ability to communicate with guests clearly and pleasantly, both in person and by telephone.
• Ability to provide legible communication.
• Knowledge of the Locality, its attractions, services, suppliers, and vendors.

• Previous experience as a Bellman / Bell driver in a luxury market.
• Fluency in a second language is essential.
• Effective complaint handling

Capella Hotels & Resorts