Academic Operations (Sparks English)

Resolve day-to-day operational issues (scheduling, logistics, resources) to minimize disruptions to teaching and learning.
Ensure teachers have the tools, training, and support needed; conduct regular audits to maintain quality.
Improve workflows with dashboards, SOPs, and automation; monitor KPIs to drive efficiency.
Manage teacher utilization, balancing workloads and aligning with performance benchmarks.
Support academic projects (curriculum, tech, expansion) through planning, coordination, and risk assessment.

Requirements:

Strong problem-solving and analytical abilities, with experience in data-driven decision-making (e.g., using tools like Excel, Google Sheets, or basic analytics software).
Excellent communication and interpersonal skills to liaise with teachers, center managers, and senior leadership.
Proficiency in project management methodologies (e.g., Agile, basic PM tools like Trello or Asana) if handling projects.
Knowledge of key metrics in education ops, such as teacher utilization, student-teacher ratios, and productivity benchmarks.
Ability to thrive in a fast-paced environment, handling ambiguity and multiple priorities.
Does not have to be from education background - product management background is preferred.