Customer Relationship / Retention Manager (CRM) - Global Tech

Jakarta
Permanen
kerja tetap

1 bulan lalu
Lamar dengan mudah

As a CRM Manager, your main responsibilities will include but not limited to:

Developing and implementing CRM strategies to optimise customer engagement and retention
Analysing customer data to identify trends and opportunities for targeted campaigns.
Collaborating with marketing teams to design and execute personalised communication plans.
Managing CRM tools and ensuring data integrity and efficiency in usage.
Monitoring campaign performance and providing actionable insights for continuous improvement.
Working closely with cross-functional teams to align CRM efforts with business goals.
Ensuring compliance with data protection regulations in all CRM activities.
Driving innovation in customer relationship strategies to enhance overall satisfaction.
Stay updated on industry trends and uncover new growth opportunities.

Exciting opportunity to be part of a global and innovative tech company.Highly collaborative and learning opportunities to grow career.

At least 5+ years of experience in customer relationship / retention management (CRM) ,or relevant function such as growth marketing, customer experience or product.
A strong background in CRM strategy development and implementation.
Proficiency in CRM tools and analytics platforms, such as email marketing and CRM automation tools.
Creative and cultural awareness to develop effective, localized CRM strategies.
Excellent analytical skills with the ability to interpret and utilize complex data sets.
Strong collaboration skills for effective teamwork across departments.
A commitment to maintaining data accuracy and adhering to regulations.
Innovative thinking to identify and implement new CRM opportunities.

Our client is a reputable global technology-based company.If you are ready to take your CRM expertise to the next level, we encourage you to apply and join a team dedicated to excellence in customer engagement.

Michael Page