Patient Service Executive

Makassar, Sulawesi Selatan
Permanen
kerja tetap

8 hari lalu

Job DescriptionWe are seeking a dedicated Patient Service Executive to join our healthcare organization in Makassar, Sulawesi Selatan, Indonesia. In this role, you will be the primary point of contact for our patients, ensuring their needs are met with professionalism and efficiency.

Build positive relationships with patients, families, and staff to enhance patient experience and satisfaction
Respond to complaints, investigate issues, and communicate with appropriate staff for resolution
Collaborate with teams to identify and implement process improvements for better patient satisfaction
Maintain accurate records and documentation related to patient interactions
Provide exceptional customer service, addressing concerns with empathy and a solution-oriented approach

Qualifications

Excellent communication skills in Indonesian and/or local dialects
Strong interpersonal and rapport-building abilities
Problem-solving and empathy in handling sensitive situations
Customer service orientation and commitment to patient satisfaction
Collaborative teamwork and time management skills
Proficiency in computer systems and software
Minimum 1 year of experience in a customer service or patient-facing role
Bachelor's degree in a relevant field

Additional Information[BEWARE OF RECRUITMENT SCAMS]It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

Siloam Hospitals Group

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