About the job ASTON Bangka Emidary Hotel & Conference Center - IT ManagerJob Description:Administration
To ensure IT activities are aligned with the Corporate Accounting Strategy and Hotel Actions have been implemented where appropriate.
To represent the IT function on the hotel's Executive Committee.
To oversee the preparation and update of individual Departmental Operations Manuals.
To conduct regular divisional communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
Customer Service
To monitor that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
To ensure employees also provide excellent service to internal customers in other departments as appropriate.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
Operational
Ensure that all computer technology equipment runs with minimum or no down time
Ensure that all software runs with no output error,no response time problems and according to specification..
Provides a written monthly reports as specification issued.
Solved technical or operational problems as specification issued
In cooperation with other department heads,design,documents and implements new computer based procedure
Coordinates installation of new applications, including new software release, within time specified
Coordinates installation of new software and hardware release levels for all computer technology
Coordinates and reviews all new software development specific to the hotel.After consulting with the Area, Information System Coordinator he decides wheter to program the application in house a third party
Monitor all computer technology contracts and supervises the activities of outside maintenance personnel when they come to hotel.
Accounting as primary contract for all outside agents in all computer technology related matter.
Ensure all 24 hour system (e.g front office,telephones,point of sales),are attended quickly and all problem are solved as quickly as possible
Complies with company policies as they related to the security and operational of computer systems.
Trains and assists in all aspect of his/her position skills and responsibilities.
Identifies and trains appropriate shift personnel to solve minor problem
Maintains forms and supplies a spare parts inventory for all computer system related items.
Sets up and documents edures related to security,system shut downs,emergencies,operator entries,etc.
Keep up to date with trends and technical information in the hotel computer technology field thought self training,trade literature and trade show.
