Associate/Engineer - Integration
PayU
- Jakarta
- Permanen
- kerja tetap
- Provide first and second line support to merchants during their implementation of payment processing technology
- Answer all merchants' integration related questions on configuration, debugging, documentation, testing and go live support
- Handle incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
- Work closely with Business Support, Sales, Software and Web development to resolve issues during customer trials, integrations or post implementation support
- Highlight support issues which affect customer satisfaction and provide recommendations for actions
- Degree in Information Technology or Computer Science or equivalent with 2-4 years' relevant work experience in FinTech/Payment industry
- Technical experience with: