Customer Support Senior Team Leader

ATI Business Group

Jakarta Pusat
Permanen
kerja tetap

2 hari lalu

Empower Growth: Conduct regular performance evaluations, set KPIs, and offer impactful feedback to enhance the skills and confidence of your team members.
Drive Efficiency: Develop and implement cutting-edge strategies to optimize day-to-day operations, ensuring maximum efficiency and effectiveness in meeting SLAs.
Foster Innovation: Continuously identify areas for improvement, implement process enhancements, and leverage data-driven insights to enhance productivity and other SLA metrics.
Client Relationship Management: Serve as the primary liaison for clients, maintain positive relationships and proactively address their evolving needs and expectations.
Performance Excellence: Monitor performance metrics and deliver insightful performance reports to senior management and clients.
Risk Mitigation: Identify potential risks and implement necessary measures to safeguard the company’s operation and uphold data protection policies.

Bachelor’s Degree in any major or overseas working experience.
Proficient in English, both written and spoken, with a minimum C1 level; fluency in spoken English is essential.
Minimum 1–2 years of experience as a Team Leader in customer service, with experience in handling customers, clients, or vendors overseas.
Extensive experience leading teams in a multinational corporation with a strong track record in project implementation.
Previous experience in the travel & aviation industry is preferred but not required.
Strong leadership and team management skills, with the ability to inspire teams to achieve goals.
Pleasant personality with excellent communication and interpersonal skills.
Analytical mindset with the ability to interpret data and metrics to drive decision-making and process improvements.
Ability to thrive in a fast-paced, high-pressure environment with strong problem-solving capabilities.
Excellent analytical and numerical skills (logic score above 90) and strong problem-solving abilities.
Willingness to work shifting schedules (client meetings may occur early morning due to time differences).
Willing to work from the office

Associate / Supervisor Customer Service Outsourcing / Offshoring 1 opening Bachelor's degree graduateATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com

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