Service Delivery Agent (Indonesia)
HAUD Systems
- Jakarta Selatan
- Rp. 5.000.000-5.500.000 per bulan
- Permanen
- kerja tetap
- Perform regular scheduled testing using handphone and computer
- Collect data for analysis and reports
- Create reports using Word and Excel
- Liaise internally with the commercial and technical departments regarding client and system data
- Monitoring and analysis of messaging traffic and rule implementation
- Proactively provide feedback and findings from analyzing data
- To perform shift work duties on a 24x7 basis from Monday to Sunday including public holidays
- Proficiency in spoken and written English (this is an English speaking position)
- Computer literate with excellent knowledge of MS applications, particularly MS Excel
- Previous experience in business operations/customer service or support role will be considered an asset
- Knowledge of the telecommunication industry will also be considered an asset
- Able to perform shift work duties 24x7 Monday to Sunday and public holidays and field work whenever necessary
- Key characteristics: multitasking, resourcefulness, self-motivated, ability to learn new things
- Annual Performance Bonus (based on company and individual KPIs)
- Private Medical Insurance
- Travel Allowance
- Wellbeing Allowance
- Learning and Development Program
- Staff recognition and career growth
- Shift working model (Jakarta)
- International and multi-cultural working environment