Director of Spa & Wellbeing
Hilton
- Bali
- Permanen
- kerja tetap
- Adhere to the customer-first purpose and promptly attend to customers’ needs.
- Communicate well with guests and colleagues.
- Be a positive influence, responsible and proactive in solving problems.
- Seize opportunities for self-improvement by learning new skills.
- Flexible and responsive to changes in work requirements.
- Be a good team player, helping team members achieve team goals.
- Advise on departmental operating procedures and improvement of environmental facilities, etc.
- Maintain vigilance and sense of responsibility at all times.
- Ensure all facilities and equipment are operating well.
- Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
- Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
- Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results.
- Adhere to Hilton service standards and service quality reviews.
- Assist in department trainings for new employees.
- Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
- Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres.
- Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months.
- Receive products at the receiving department when they arrive.
- Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services.
- Ensure all emails are answered and followed up.
- Send confirmation letters to confirm massage treatments with guests.
- Prepare and ensure adequate tea and towels are ready for guests’ use.
- Make sure to maximize the use of the massage rooms and massage therapists.
- Rich experience in handling customer complaints to ensure their trust in the hotel.
- Read and update the message book of Massage Therapists and Receptionists to ensure that each employee signs for confirmation.
- Pay attention to malfunctioning equipment and follow up with its repair.
- Assist in the building and maintenance of an efficient team by taking an active interest in team members’ welfare, safety, training and development.
- Perform other reasonable duties as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Able to read, write and speak English in order to communicate efficiently with guests and team members.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- Must be physically fit and able to work long hours.
- Knowledgeable of all spa treatments, fitness services and retail products available in the Spa & Wellbeing department.