Director of Quality | AYANA BALI

• Develop, implement, and oversee the company's quality management system
• Define quality metrics and set organizational quality standards in alignment with quality & company goals
• Drive the continuous improvement of product quality, operational processes, and customer satisfaction
• Ensure adherence to industry-specific regulations, standards, and certifications

• Prepare for and lead regulatory audits, inspections, and certifications
• Ensure that products and services meet all legal and regulatory requirements
• Lead and mentor a team of quality assurance professionals
• Create and implement training programs for employees on quality assurance best practices
• Foster a culture of accountability, teamwork, and high performance
• Ensure the voice of the customer is heard and incorporated into quality standards and improvements
• Resolve quality-related customer complaints and concerns
• Collaborate with other related departments to enhance the customer experience through superior product quality
• Analyze quality data to identify trends, weaknesses, and areas for improvement
• Prepare and present regular quality reports to senior management
• Make data-driven decisions to continuously enhance product or service quality
• Develop and manage the budget for quality assurance and related initiatives

• Minimum of 2 years of solid experience as Director Quality in a 5-star luxury hotel or resort or a cluster role
• Background as an auditor or trainer in company using quality management software and data analysis tools or equivalent system
• Strong leadership skills, trains and develops team, and is a role model
• Proven track of working with timelines and targets, well versed in project management and result-oriented
• Eloquent in English communication in both written and spoken
• Diploma or Bachelor's Degree in Quality Management, or other related fields

AYANA