Shangri-La Surabaya"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La's special kind of hospitality. Hospitality from the heart.Experience a refined oasis of quietude in the heart of Surabaya, where luxury is redefined with unparalleled comfort and elegance. Surrounded by lush gardens, this urban sanctuary offers world-class amenities, including spacious rooms, award-winning dining options, and a tropical pool ambiance for ultimate relaxation. Whether for business or leisure, guests enjoy serene settings, exceptional service, and convenient access to Surabaya's vibrant cultural and commercial centers, creating a true haven amid city life.We are looking for Duty ManagerAs a Duty Manager we rely on you to:
Ensure smooth operation on a daily basis
Enhance overall guest experience during their stay
Supervise & direct the front desk team, assisting in guest problem solving
Ensure all colleagues are kept up-to-date with hotel products and services
Monitor all arrivals and departures from a guest experience perspective
Coordinating with housekeeping & other departments to ensure high quality service & accuracy is delivered
Ensure work process and performance are in compliance with Company practices, policies, and Shangri-La Service Standards
Ensure all Emergency response attend in timely manner and address accordingly
We are looking for someone who:
Takes pride in being a hotelier
Friendy, loves interacting with guests from all backgrounds
Has strong Leadership skill in a positive manner and approach
Loves challengesm must be detail-focused and guest oriented
Strong interpersonal and Problem Solving Skill
Fully understands room operations and Opera Management System
High proficiency in English both in written and spoken
Has experience in the similar capacity, of International 5 star Hotel group
Preferably comes from a hotel management-related education background
Agile, strong analytical and critical thinking
If you are the right person, what are you waiting for? go to the following link!https://www.shangri-la.com/corporate/careers
