CS Strategic Project & Planning - ShopeeFood

• Lead and manage end-to-end projects focused on improving customer service, such as optimizing communication channels, streamline support processes, and developing scalable self-service tools.
• Use data-driven insights to analyze pain points, and evaluate the impact of improvement initiatives.
• Collaborate closely with cross-functional teams and act as a liaison to ensure project alignment, resource coordination, and timely execution.
• Use creative problem-solving to address complex customer service challenges and develop innovative solutions.
• Support and contribute to cross-regional initiatives, including nationwide service projects and the launch of new service features
• Drive continuous improvement by collecting feedback, monitoring progress, and iterating on processes to enhance operational efficiency and service satisfaction

• Minimum 3 years of experience as project management with knowledge of project management tools and processes.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication for effective stakeholder engagement.
• Skilled in managing relationships to ensure smooth project execution.
• Willing to travel between Jogja and Solo for project support
• Fluent in English (written and verbal)

Shopee